Grievance Procedure

Students talking on the steps in front of Storer Auditorium Students talking on the steps in front of Storer Auditorium

The University of Miami, through the Office of Disability Services, established a grievance procedure for the resolution of complaints by persons who believe they have been subjected to discrimination based on their disability.

  • All grievances and appeals for the denial of auxiliary services must be addressed to the director at the University of Miami, Office of Disability Services. Information may be emailed to or mailed to P.O. Box 249003, Coral Gables, FL 33124.
  • All grievances must be submitted in writing and include the name, address, contact information for the complainant. The individual must set forth specific facts in support of his/her complaint. All grievances must be signed by the student or individual.
  • Grievances must be filed within ten (10) days after the student receives notification that their request for auxiliary aids and services or other modifications has been denied by the University. Grievances with the Office of Civil Rights must be filed within 90 days of the alleged discriminatory event.
  • All additional documentation regarding your appeal must be submitted at the time of the individual's appeal request.
  • The grievance will be reviewed and adjudicated by the Director of the Camner Center, or her designee (the "Director"). The designee will not be the same individual who made the initial determination as to the request for auxiliary aids, services, or other modifications or accommodations.
  • An investigation, if deemed appropriate by the Director, will be conducted by the Director following receipt of the grievance. The Director may review information and documentation contained in a student's file and/or any other information pertaining to a request.
  • Within twenty (20) days of the receipt of the grievance, the grieving party will receive a written decision via email from the Director.
  • The decision of the Director shall be considered the final decision on the matter.

Retaliation against a person who files a grievance, or opposes a policy he/she believes to be discriminatory, is prohibited. Individuals, who believe that they were subjected to discrimination on the basis of disability by the University of Miami, are encouraged to use the grievance procedure to resolve their concerns. Individuals may, however, wish to file a complaint directly with the U.S. Department of Education:

Office for Civil Rights
61 Forsyth St. Southwest, Suite 19T10
Atlanta, GA 30303
Telephone: (404) 562-6350


To file a complaint with the State of Florida, send letter to:

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Fax: 850-245-3238